At Vyapar Vault Private Limited, we are committed to delivering quality cleaning products and ensuring customer satisfaction. This Customer Complaint Resolution Policy outlines the process for reporting, reviewing, and resolving customer complaints in a transparent, timely, and fair manner.
1. Purpose
The purpose of this policy is to:
- Provide a clear and accessible complaint-handling process
- Ensure prompt acknowledgment and resolution of customer concerns
- Improve our products, services, and customer experience
2. Scope
This policy applies to:
- Product-related complaints
- Service-related issues
- Billing or payment concerns
- Delivery and logistics issues
- Website or communication-related complaints
3. How to Raise a Complaint
Customers may register a complaint using any of the following methods:
Email: info@vyaparvaultpvt.in
Website Contact Form: www.vyaparvaultpvt.in/contact
Please include:
- Full name and contact details
- Order or invoice number (if applicable)
- Detailed description of the issue
- Supporting images or documents (if any)
4. Complaint Acknowledgment
- All complaints will be acknowledged within 24–48 working hours of receipt.
- A reference number will be shared for tracking purposes.
5. Resolution Process
- Each complaint is reviewed by the Customer Support or Operations Team.
- Product-related issues may require image verification or physical inspection.
- We may contact you for additional details to ensure accurate resolution.
6. Resolution Timeline
We aim to resolve complaints within:
- 3–5 business days for standard issues
- 7–10 business days for complex or bulk order-related cases
Resolution may include:
- Replacement of products
- Refund or credit note (as per Return & Refund Policy)
- Clarification or corrective action
7. Escalation Mechanism
If a complaint is not resolved satisfactorily, customers may escalate the issue by emailing:
Escalation Email: info@vyaparvaultpvt.in (if applicable)
The escalated complaint will be reviewed by senior management and addressed on priority.
8. Customer Responsibilities
Customers are requested to:
- Report issues within a reasonable timeframe
- Provide accurate and complete information
- Cooperate during the investigation process
9. Continuous Improvement
All complaints are analyzed to identify recurring issues and improve product quality, service standards, and operational efficiency.
10. Policy Updates
Vyapar Vault Private Limited reserves the right to update this policy at any time. Any changes will be effective immediately upon publication on the website.
11. Contact Information
For any questions or assistance regarding complaint resolution:
Vyapar Vault Private Limited