At Vyapar Vault Private Limited, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be processed.
By purchasing products from www.vyaparvaultpvt.in, you agree to the terms outlined below.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
- The product received is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, unopened, and in its original packaging
Products that show signs of use, tampering, or damage after delivery will not be eligible for return.
2. Non-Returnable Products
The following items are non-returnable:
- Used or opened cleaning products
- Products damaged due to improper handling or storage
- Customized, bulk, or special-order products
- Items returned without prior approval
3. Return Process
To initiate a return, customers must:
- Contact us at info@vyaparvaultpvt.in or call +91-XXXXXXXXXX
- Provide order details, invoice copy, and images/videos of the issue
- Wait for confirmation and return authorization from our team
Returns sent without approval may not be accepted.
4. Replacement Policy
- If a product is found to be damaged or defective, we may offer a replacement instead of a refund.
- Replacement products will be dispatched after verification of the returned item.
5. Refund Policy
- Refunds are applicable only after inspection and approval of the returned product.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be made through the original payment method or via bank transfer (for B2B orders).
6. Shipping Costs
- Return shipping costs will be borne by Vyapar Vault Private Limited only in cases of incorrect or defective products.
- In all other cases, shipping charges are non-refundable.
7. Order Cancellations
- Orders can be cancelled before dispatch by contacting our support team.
- Once dispatched, orders cannot be cancelled.
- Custom or bulk orders are not eligible for cancellation.
8. Bulk & B2B Orders
For bulk or business-to-business (B2B) orders:
- Return and refund terms will be governed by mutually agreed commercial terms
- Any deviations must be documented in writing prior to order confirmation
9. Policy Modifications
Vyapar Vault Private Limited reserves the right to modify this policy at any time without prior notice. Updated policies will be effective upon posting on the website.
10. Contact Us
For return or refund-related queries, contact:
Vyapar Vault Private Limited